Key Account Advisor

(Full Time, Permanent) 
 
Location: Rugby Head Office 
 
Role Summary: 
 
We currently have an opportunity within our Key Accounts Department as a Key Account Advisor. This role will focus on maintaining a high level of bespoke customer service – fulfilling expectations of all customers with focus on major retailers and key manufacturers.  
 
Primary Job Responsibilities: 
 
This role will ensure all deliveries and requirements are fulfilled on time and in full using strong communication skills, ensuring cross function dialogue in order to provide key service improvements. As Key Accounts Advisor, you will be responsible for driving and delivering improvements to the customer journey and maximising stock optimisation, whilst ensuring a collective focus for customer orientation and implementing preventative or corrective action.  
 
Experience/Qualifications
:

• Minimum level 2 literacy and numeracy

• Minimum level 2 Microsoft applications

• Level 2 customer service

• Foundation SAP level would be desirable

• Foundation product knowledge would be desirable

• Experience in account management, providing service for key customers  

• Awareness of integrated management system; ISO9001, ISO14001, OHSAS18001 preferable

• Demonstrable experience of providing a proactive, solutions-based approach 
 
Experience/Qualifications: 
 

You’ll also have ability to make a real contribution from the word go and the drive to go above and beyond the standard level of customer service. Previous knowledge of the Hӓfele product portfolio will be advantageous, as would a background in the KBB industry although full training will be provided.  
 
This is a full time, permanent position; hours of work are 8:45am to 5:30pm, Monday to Friday, 38.75 hours per week. Please send your CV and covering letter to the Recruitment Officer or recruitment@hafele.co.uk by the close date.  We are committed to equal opportunities. 
 
Close date: 23 May 2018  
 
Should we receive a sufficient volume of suitable applicants prior to the stated close date we reserve the right to close the advert early.  In light of this please ensure your application is submitted as soon as possible.