Product Returns

We make every effort to ensure that you will never need to return anything to us, however should you need to do so we will do our best to make the process as easy as possible for you.

Please select from the options below for information on how to return your item, which differs depending on your situation. We will ensure that your problem is investigated and resolved as quickly as possible.

Faulty or Defective Goods

Please register your concern by completing the returns form, which you can access by clicking the link at the bottom of this page.

We will also need a photo of the damaged item, which you can email to customer.service@hafele.co.uk, please also state the delivery address if different to your original order.

Please do not dispose of any goods until advised to do so by customer services. We will send you a returns label and contact you to arrange to collect the goods from you for return to our head office. Upon receipt of your returns label we aim to collect your item within 24hours within a working week.

Please ensure that the returns label is clearly displayed on the outside of the packaging. Please ensure the package is adequately wrapped to prevent damage during transit. (Drivers will not collect any visibly inadequately wrapped packages).

Once we have received your goods we will arrange your credit or send out your replacement.

If you have any queries please contact out customer support team by emailing customer.service@hafele.co.uk or calling 0800 171 2909.

Returns Due to Unwanted Goods

Please register your return by completing the returns form, which you can access by clicking the link at the bottom of this page.

Though we hope that you never need to return anything if you need to do so please ensure that your item meets the following criteria:

- Item value of over £50
​- Item is in resaleable condition
​​- Item was supplied by Häfele within the last 3 months (If you are not sure we can check this on your behalf)

The return and cost of postage of the goods will need to be arranged and paid for by yourselves within 20 days of receiving your returns label. Please ensure that the returns label is clearly displayed on the outside of the packaging. Please also note that a handling charge of 25% will be deducted from the credit.

If you have any queries please contact out customer support team by emailing customer.service@hafele.co.uk or calling 0800 171 2909.

Product Returns