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Please take a moment to look through our frequently asked lighting and electrical technical questions. If your query is not answered here then please feel free to contact us on 0800 171 2908. To view the answers click the relevant question to your query.
An ambient temperate and/or voltage that is too high.
6 metres, as with a longer lead the resistance drops and the specified light intensity can no longer be guaranteed.
At least 30000 hours at a maximum ambient temperature of 45°c.
Yes, but an upstream voltage stabiliser must always be installed, since voltage fluctuations occur in on-board power supplies and voltage peaks (even slight overvoltage) can reduce the service lights of the lights considerably or cause damage.
The dimmer setting is saved for the RGB and Multi-White mixers, but the mixer has to have been connected to the mains for at least one minute. The current dimmer switch, 833.89.096 has a memory function that stores the dimmer setting.
No, because the signals can no longer be transmitted properly.
No, these are only required on the 350ma system.
The Loox system is not currently compatible with these types of controls.
We do not recommend using a mains dimmer with this system as it will cause the lights to pulse or flash. We would recommend one of the Loox dimmer switches or Loox remote systems where compatible.
All light sources produce heat, even LEDs. However, they do not become very hot, especially if the LEDs are fitted with “heat sinks” as they help to lead the heat away.
Depending on the wattage capacity of the driver and the wattage of the LEDs, there is sometimes some residual power in the driver. This will clear after a few seconds and the lights will go off.
Reason: This is caused by leakage current in the electrical installation which is charging the capacitor in the driver until it briefly gives off the power at regular intervals to discharge itself and the light therefore briefly flashes.
Solution: Check the entire installation over, including wattage capacity and connections.
Reason: Flashing is a sign of overloading or underloading
Solution: Use a driver with a higher wattage or reduce the number of consumers (LEDs, switches etc).
Reason: The clip connector has been connected the wrong way round or the strip has been connected at the wrong end.
Solution: Check connections. The strip and connector will each have a small + sign. These must be in-line when connected.
You will need to confirm the VESA fixings on the TV. These will be available in the manual or from the TV supplier.
You will need to confirm this with the mobile phone supplier or manual. Where the phone is not compatible, there are a number of wireless charge cases available through retailers.