Häfele Customer Service Charter

Our Customer Service Charter is our commitment to you; providing you with outstanding services and going above and beyond to support your business.

A globally respected name in over 50 countries, Häfele is built on solid foundations, including the highest quality solutions, a commitment to improving the way furniture looks and works, and above all, outstanding service.

You will know from our services page that each and every one of our service offerings has been designed to support businesses like yours.

The value-added services that we offer are the extra tools to help you; from the bespoke cutting and packing of products, to lifetime guarantee across our own brand ranges. 

Find out more in our Customer Service Charter e-catalogue.

Update: We recently asked a wide range of our customers how we could support them. We listened, and to try and help, have adjusted some of our services. If your business, like many, has faced challenges recently, take a look at the services in our Häfele Here to Help offering.


Please note that the charter states that Free Next Day Delivery is available on orders over £100, when placed before 6pm. This information is no longer correct as we now offer free delivered on all orders over £50, guaranteed for next day delivery when ordered before 3pm. See the Free Next Day Delivery page for more details.

Customer Service Charter