Kitchen Appliances FAQs
General Kitchen Appliance FAQs
| Question | Answer |
|---|---|
| What is the difference between ceramic and induction hobs? | Induction hobs are generally higher priced than ceramic hobs because Induction hobs use more advanced technology than ceramic hobs. They are safer, they heat up faster, and they are more energy efficient. You do need induction-ready cookware to use them, which is not the case with ceramic models but the energy savings to be made justify the initial cost |
| What is the required clearance between a hob and a cooker hood? | The required clearance is 50cm for an induction hob or 65cm for a gas hob |
| What is a heat pump tumble dryer? | A heat pump tumble dryer uses hot air to absorb moisture from your clothes. After air passes through the drum, it goes through the evaporator, which removes the moisture. The moisture is then collected and stored in a tank or automatically drains. The remaining air is reheated and used to continue drying your clothes. The main benefits of a heat pump are that although drying times are slightly longer when compared to condenser tumble dryers, heat pump tumble dryers are more energy efficient, costing less to run than both vented and condenser. Heat pump tumble dryers also dry clothes at a lower temperature, providing better protection for your laundry |
| What is a pyrolytic clean function? | An oven with pyrolytic clean feature has a self cleaning function that dramatically reduces your oven cleaning time. Pyrolytic cleaning heats the inside of your oven to temperatures upwards of 400°C, reducing grease and food residue to ash. Once the oven returns to a safe temperature and unlocks itself, this ash can be wiped away |
| What does Frost Free mean? | Freezers with frost free function have the capability to prevent the build up of frost removing the requirement for manual defrosting. . Freezers with this function are also more energy efficient. By maintaining a consistent temperature, they reduce the need for the freezer to work harder. |
| What does AutoDose mean? | Washing machines and dishwashers with AutoDose function allow you to fill a reservoir amd then automatically dispense the right amount of detergent for each load. This ensures that the right perfect amount of cleaning product is used saving product, water and energy. Selected Samsung and Smeg models have AutoDose technology |
| Question | Answer |
|---|---|
| What is the delivery lead time? | Delivery will be 7-10 days where products are in stock. Expected delivery dates are shown online on the Hafele UK website and will be reconfirmed within 24 hours of orders being placed. |
| Where can I view a user Manual? | Rangemaster products are supplied with a user manual placed inside the main cavity. If you cannot find your user manual you can download a replacement by searching your Rangemaster model number on the Rangemaster UK website and selecting product user guide. If you require support please contact Hafele UK customer services. |
| What cleaning products are recommended for cleaning Rangemaster range cookers? | For inside the oven cavity please use products marked safe to use on vitreous enamel. For the external enamel and knob Rangemaster recommend that any strong or caustic cleaner be first tested on an inconspicuous part of the cooker. For coloured panels Rangemaster do not recommend anything other than hot soapy water and a soft cloth. |
| Can Rangemaster Range cookers be converted to LPG? | Yes, if your range cooker is dual fuel and gas is supplied to it. Please call Rangemaster consumer services on 01926 457628 with your appliance serial number to hand and request an LPG conversion kit. This will need to be fitted by a Gas Safe fitter. If your range cooker is gas only then you cannot convert it to LPG. |
| Question | Answer |
|---|---|
| Where can I view a user manual? | Samsung products are supplied with a QR label which will take you to the user manual online. If you cannot find / use the QR label you can find the user manual by searching your Samsung model number On the Samsung Uk website selecting 'specs' and scrolling down to user manual. If you require support please contact Hafele UK customer services. |
| What is the delivery lead time on Samsung Appliances? | Delivery will be 48 hours. Order day 1 (before 5pm) for delivery day 3. Weekends excluded. Offshore deliveries excluded, these are up to 7 days. |
| What delivery notifications will I receive? | You will be advised of delivery date on point of order. You will get text and email notification of a 2 hour delivery window the evening before delivery. You will get text and email notification of a tracking link on the morning of delivery. Delivery crew will contact you when they are 30-60 minutes away. |
| What are the best contact details for Samsung aftersales? | You can always come to Hafele for support. If you prefer to contact Samsung directly you can do so via the Samsung UK business portal. From here you can follow the prompts which include call, chat and email options. This portal is hosted by a UK customer services team who specifically deal with aftersales for KBB retailers. |
| What is the notification period for damages / Change of Mind? |
Notification of order error / change of mind is. 48 hours. Notification of visible product damage (damage to packaging visible on receipt) is 48 hours. Notification of concealed product damage (no visible damage to packaging) is 28 days. |
| What is the warranty period? |
Most Samsung products have a 5 year warranty. Warranties by products are detailed on the Hafele UK website. Customers get a default 2 year warranty. The end consumer needs to register for the extended 5 year warranty within 90 days of receipt of the product. Prompts will be on the product but if they have lost this they can register directly via this link Click here for a link to a list of products eligible for the 5 year warranty |
| Question | Answer |
|---|---|
| What is the delivery lead time? | Delivery will be 7-10 days where products are in stock. Expected delivery dates are shown online on the Hafele UK website and will be reconfirmed within 24 hours of orders being placed. |
| Where can I view a user manual? |
Smeg products are supplied with a user manual. If you cannot find your user manual you can download a replacement by searching your Smeg model number on the Smeg UK website selecting 'download' and instruction manual. If you require support please contact Hafele UK customer services. |
| Where do you find the serial number on a Smeg appliance? |
There is not always a set place to locate your Smeg model/serial number, however please see below the guide to locations by product type: For the installation instructions specific to your particular cooker please refer to the instruction manual. Refrigeration and Freezing: Located inside the body of product, usually on the lower inside wall, you may need to pull out lower drawers to view. Freestanding Cooking: Located either inside the storage drawer, storage area (you may need to pull down the flap). Ovens: Located inside the door frame around the door seal. Hoods: Located on the motor body (remove grease filters to view). Dishwashers and Laundry: Located inside the door frame around the door seal. Hobs: Underneath the appliance – if this is not accessible then there would have been a sticker or label included in the original package with the serial number on. Each Smeg appliance has a data plate which is usually located on the back of the appliance, the model number will be listed as MOD and the serial number will be listed as S/N. |
| What are the best contact details for Smeg aftersales? | You can always come to Hafele for support . If you prefer to contact Smeg directly for large appliances still covered by a warranty you can request a repair online via their web link . For any appliances that are out of warranty you can find an approved engineer in your area via their web link. |
| Where can I buy a spare part for my Smeg appliance? | If your product is out of warranty spare parts for Smeg appliances can be bought directly from Smeg Spares. |
| What is the warranty period? | Smeg products have a minimum 2 year parts and labour warranty. Selected models have an extended 5 year warranty. Warranties by products are detailed on the Hafele UK website. |
| How do I turn off the child lock on a Smeg Induction Hob? | If the child lock on your induction hob is on this will be indicated by an L symbol. To switch this on / off first turn your hob on then press + and – symbols at the same, a buzzer will sound, press the + button again and the L symbol will appear / disappear to denote status |
| Why is there a U symbol on my Smeg Induction Hob? | This symbol is shown when the cooking zone cannot detect a pan, try repositioning your pan and if the symbol still shows please double check the pan you are using is suitable for an induction hob. |
| How should I install my Smeg range cooker? | Smeg cookers must always be positioned completely flat (use a spirit level when adjusting the feet). A gap of 65cm must also be left between the cooker top and a hood or suspended wall unit, for instance, in order to guarantee completely safe operation. For the installation instructions specific to your particular cooker please refer to the instruction manual. |
| What does the SHO or S symbol on my Smeg oven display mean? How do I turn it off? |
When SHO or S is shown on the appliance display it means your oven is currently in showroom mode and no heating will be possible. You can turn this off via the secondary actions menu accessible via the programming screen. How to enter the secondary menu
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| I've purchased a Smeg Connect Appliance, how do I connect it? | The first required step is to download the SmegConnect App on your mobile device (smarphone or tablet). You must then create a new user account, following the instructions shown at application start. At this point you must register the appliance following the step-by-step indications available for every type of device; the downloadable guide provides further details. Once completed, your appliance will be connected to the Smeg Cloud on the Internet and you will be able to control it using the mobile App, wherever you are. |
| What Is a Smeg Omnichef Oven? | The oven that has it all! Omnichef ovens can combine traditional, microwave and steam cooking or add them in stages to obtain restaurant quality results at home in 70% less time. |
| What is a Smeg SpeedwaveXL oven? | Speedwave XL ovens combine traditional cooking and microwave cooking technologies offering the flexibility of a compact combination microwave in a full 60cm oven cavity. |
