Häfele UK Privacy Policy


We, Häfele UK Ltd (“Häfele”), take the protection of your personal data very seriously and strictly adhere to the rules laid out by data protection laws and the General Data Protection Regulation (GDPR-UK).

This privacy notice gives you information on how we collect and process your personal data through your use of Häfele SE & Co KG sites; www.Häfele.co.uk or www.ideasforliving.co.uk and any data you may provide if you contact us regarding our products and services.

This Privacy Notice is intended to assist you in making informed decisions when using our Site and Product Services. Please take a moment to read and understand it. It should be read in conjunction with our Terms and Conditions and Cookie Policy.

We have appointed a data protection officer (DPO) who is responsible for monitoring and providing guidance with our GDPR status. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the contact information in Section 15 of this privacy notice.


We collect your personal data for one of the following purposes:

  • To manage communications between you and us as well as answering your enquiries or requests
  • To provide you with our goods and services
  • Where we need to perform the contract we have entered into with you
  • To facilitate and organize your participation in the organisation, such as training, online/offline events or trips
  • To provide you with information you have requested or which we feel may be of interest to you, such as catalogues, newsletters, whitepapers, event promotions and training promotions
  • For marketing and advertising purposes


You enter your surname, first name and other business data in order to register for the customer portal. This will enable you to access our services for customers. The data will be stored for the duration of the registration, for the purpose of performing the contract and in order to fulfil statutory obligations. The legal basis for this is Art. 6 (1 a and b) GDPR. You may cancel your registration at any time. In that case, your access will be blocked immediately and erased upon the expiry of the statutory retention obligations.


We only collect and use personal information about you when the law allows us to. Most commonly, we use it where:

  • The data subject (you) has given consent to the processing activity taking place.
  • If the processing is necessary for the performance of a contract.
  • If the processing is necessary for the purpose of the legitimate interest pursued by us.

Where legitimate interest is identified as a lawful basis, we will undertake a legitimate interest assessment which is a three- part test covering:

The purpose test – to identify the legitimate interest

Necessity test – to consider if the processing is necessary for the purpose identified

Balancing test – considering the individual’s interests, rights or freedoms and whether these override the legitimate interests identified.


We collect personal information from you, for example, if you register to our website to receive any of the products, content or services offered by Häfele such as subscriptions, catalogues, newsletters, white papers, trainings and events, request information about our products or services, submit enquiries, submit orders, complete an application for a trade account with us, or participate in our events. The categories of personal information that we may collect, store and use about you include:

  • Name, address, postcode, telephone number, fax, email.
  • Job title, company name, trade name, industry, primary business.
  • Passport information and dietary requirements
  • Credit account preference, account name, account number.
  • Marketing preferences (email, telephone or post).
  • Whether you are a previous Häfele customer.


We may also collect your data through Third Parties such as when you register for competitions with our partners to win Häfele U.K. prizes. The categories of personal information that we may collect through our partners include:

  • Name, address, town, telephone number, email.
  • Job title, trade name.
  • Marketing preferences (email, telephone or post).


We pride ourselves on ensuring that your personal data is only retained for the period that we need it for, or in accordance with laws, regulations and professional obligations that we are subject to. All personal information collected has a defined retention period, which is in-line with our retention policy. If you would like to find out how long your information is being retained, please see "Additional information", Section 16 of this policy.


We take the responsibility for protecting your privacy very seriously and we will ensure your data is secured in accordance with our obligations under the Data Protection laws. We have in place technical and organisational measures to ensure personal information is secured and to prevent your personal data from being accessed in an unauthorised way, altered or disclosed. We have in place a robust access control policy which limits access to your personal data to those employees, contractors and other third parties who only have a business need to know. The processing of your personal data will only take place subject to our instruction.

We have policies and procedures to handle any potential data security breaches and data subjects, third parties and any applicable regulators will be notified where we are legally required to do so.

We have ensured that all employees have had information security and data protection training. If you would like more details of the security we have in place, please see "additional information", Section 16 of this policy.


We do not knowingly collect information on children. If we have collected personal information on a child, please contact us immediately using the details in Section 15, so we can remove this information without any undue delay.


In this section, we have summarised the rights that you have under General Data Protection Regulation. Some of the rights are complex, and not all the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

The principal rights under General Data Protection Regulation are:

Data Subject Right

Condition to Exercise
Your right to object

You can exercise this right if:

  • Processing relies on legitimate interest
  • Processing is for scientific or historical research
  • Processing includes automated decision making or profiling
  • Processing is for direct marketing purposes
Your right of access
  • You or any third party acting on your behalf with your authority may request a copy of the personal data we hold about you without charge
  • We will ask to verify your identity or request evidence from the third party that they are acting on your behalf before releasing any personal data we hold about you.
Your right to be informedWe are required to provide clear and transparent information to you about how we process your personal data. This privacy notice addresses this right.
Your right to rectificationIf you believe the personal data we hold about you is incorrect or incomplete, you have the right to correct this and you may exercise this right along with the right to restrict processing until these corrections are made.
Your right to erasureIf there is no legal basis or legitimate reason for processing your personal data, you may request that we erase it.
Your right to restrict processing

You may ask us to restrict the processing of your personal data. This means we will still hold it, but not process it. This is a conditional right which may only be exercised when:

  • Processing is unlawful
  • We no longer need the personal data, but it is required for a legal process
  • You have exercised your right to object to processing and require processing to be halted while a decision on the request to object is made.
  • If you are exercising your right to rectification
Your right to data portability

You can request that your personal data is transferred to another controller or processor in a machine - readable format if:

Processing is based on consent

Processing is by automated means (i.e. not paper based)

Processing is necessary for the fulfilment of a contractual obligation

If you have any question about these rights, please see "additional information", Section 16 of this policy.


Where you have given consent for processing you have the right to withdraw this consent at any time, but this will not affect the lawfulness of processing based on consent before its withdrawal.


Where we need to collect personal data by law or in order to process your instructions or perform a contract we have with you and you fail to provide that data when requested, we may not be able to carry out your instructions or perform the contract we have or are trying to enter into with you. In this case, we may have to cancel our engagement or contract you have with us, but we will notify you if this is the case at the time.


Our website uses cookies. Please see our Cookies Policy for full details of the cookies used.


Your personal data is not used in any automated decision making (a decision made solely by automated means without any human involvement) or profiling (automated processing of personal data to evaluate certain conditions about an individual).

Where we make an automated decision which has a legal or substantially similar effect, you have the right to speak to us and we may then review the decision, provide a more detailed explanation and assess if the automated decision was made correctly.


Häfele may disclose your personal data, listed in Section 4 to some third parties to help us deliver our services/products. All third parties are contractually bound to protect the personal data we provide to them. We may use several or all of the following categories of recipients:

  • Business partners, suppliers, contractors for the performance of any contract we enter into with them or you such as fulfilment houses, Shopify or Parcel Hub
  • Third parties that support us to provide products and services e.g. IT support, cloud-based software services, providers of telecommunications equipment
  • Marketing services providers
  • Web analytics and search engine provider to ensure the continued improvement and optimisation of our website.


In this section, we provide information about the circumstances in which your personal data may be transferred and stored in countries outside the United Kingdom (U.K.).

We may share personal information to third parties outside of the U.K. Any personal information transferred will only be processed on our instruction and we ensure that information security at the highest standard would be used to protect any personal information as required by the Data Protection laws.

Where personal data is transferred outside of the U.K. to a country without an adequacy decision, we will ensure appropriate safeguards are in place prior to the transfer. These could include:

  • International Data Transfer Agreement
  • Standard Contractual Clauses plus ICO Addendum
  • Binding Corporate Rules
  • An exception as defined in Article 49 of the GDPR

For more information about transfers and safeguarding measures, please contact us using the information in section 16.


We take any complaints about our collection and use of personal information very seriously. If you think that our collection or use of personal information is unfair, misleading, or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance. To make a complaint, please contact us via email on dataprotection@hafele.co.uk

Alternatively, you can contact us:

By Post: Häfele UK Ltd. Brownsover Road, Swift Valley Industrial Estate, Rugby, Warwickshire, CV21 1RD.

By Phone:  + 44 (0)1788 542020.

If at anytime you wish to change your marketing preferences or opt out of marketing altogether, the quickest way to do this is to opt out of email marketing by clicking the unsubscribe link in our marketing emails.

Alternatively, you can make a complaint to the Information Commissioner’s Office:

By Post: Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

By Website: Click Here

By Email: Click Here

By Phone: 0303 123 1113 (Local rate) or 01625 545 745 (National rate)


Your trust is important to us. That is why we are always available to talk with you at any time and answer any questions concerning how your data is processed. If you have any questions that could not be answered by this privacy policy or if you wish to receive more in-depth information about any topic within it, please contact our DPO and Compliance Team via email on dataprotection@hafele.co.uk


We keep this Policy under regular review. This Policy was last updated on 13 December 2022.

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.